Refund Portal

Will I be charged a fee for refund processing?

No. The shipping fees you paid during checkout are not refundable unless your return is due to a fault on the store’s part, such as receiving a damaged or incorrect item. However, for most standard returns initiated by the customer, the shipping cost remains non-refundable. 

How do I apply for a refund?

To request a refund, log in to the refund portal and enter your details. Mention the items that you wish to return and submit your request. Once done, you will get a confirmation message or an email. 

How do I know if my refund was approved or declined?

After you have returned your items, we will inspect your product. Once the inspection is complete, you will receive an email notification informing you whether your refund request has been approved or declined. If approved, the message will include details about the next process. If declined, the communication will explain the reasons for the decision.

When will I get my refund?

Refunds are usually processed within 10 working days after the returned items have been received and inspected by us. Once your return is approved, the refund amount is credited back to the original payment method you used during purchase. You will also receive an email notification informing you of your refund’s approval and processing status. 

What if my refund is delayed?

If your refund is delayed, contact us via email or call. Provide us with your order number and other details. We will track your refund status and provide updates.

Can I request a partial refund?

Partial refunds may be possible in special cases where the product is not entirely returned but has issues such as minor defects or damage, or if only part of an order is being refunded. To request a partial refund, you should contact our customer support directly. 

What if my item is faulty or damaged on arrival?

If you get a product that is faulty or damaged, you should inform us as soon as possible, within 48 hours after delivery. With your message, you can attach photos of the damage or fault to support your claim. Such products are usually qualified for return or exchange without the normal return limitations, and the store generally bears any return shipping charges or replacement cost.