Privacy Policy

This document outlines how your data is gathered, used, and kept safe. This applies when browsing immyz.co.uk, using our services, purchasing products, or reaching out to our customer support team.

1. Updates to This Policy

We review and modify this policy from time to time. Whenever changes are made, you will find a “Last updated” date at the top.

2. What Personal Information We Collect and Why

Here is how we collect data: 

2.1. Directly From You

We collect information from you when you place an order, create an account, or contact our support team. 

• If you set up an account, we store your:

• Username

• Password

• Security questions (if used)

This helps keep your account secure and allows you to log in easily.

• We track your activity on the site, including:

• Products you view

• Items added to your cart

• Purchases you make

• Items you save for later

• Loyalty points, referrals, and gift cards linked to your profile

• To complete your order and deliver your items, we collect:

• Your full name

• Email address

• Phone number

• Billing and shipping addresses

• We collect basic usage data through cookies and similar tools, such as:

• Pages you visit

• How you move through the site

• What you click on or interact with

You can choose not to give us optional information, but skipping it may limit access to certain Site features.

.2. Automatically Collected Information (“Usage Data”)

We gather data about how you use our Site, using tools like cookies, pixels, and similar technologies. This may include:

• Device type and browser information

• IP address and network data

• Pages visited, time spent, clicks, and search terms

This helps us manage the Site, analyse performance, and identify ways to improve the experience.

2.3. From Third Parties

We also receive information from places like:

• Our service providers, for instance, Shopify, support our store.

• Payment partners who handle your payment details securely when you shop.

• Analytics or marketing tools that track interaction with emails, ads, or content.

All information we receive from these sources falls under this privacy policy.

3. How We Use Your Information

Your personal information helps us with a number of important tasks:

3.1. Fulfilling Orders

We process payments, ship products, manage returns or exchanges, and send order-related updates. We also manage your account and loyalty information.

3.2. Marketing & Advertising

With your consent or under permissible legal grounds, we may send marketing messages via email, SMS, or mail, and display ads that better match your interests. For consumers in the EEA, we rely on “legitimate interest” as defined in GDPR; for example, sending relevant offers, as permitted under Article 6 (1)(f) GDPR.

3.3. Security & Fraud Prevention

We use your data to detect and prevent fraud or misuse. We take steps like suggesting secure passwords and monitoring account activity. If you suspect unauthorised access, please let us know right away. This activity also falls under our “legitimate interest” for EEA users.

3.4. Support & Service Improvement

We may use your information to respond to inquiries, provide help, and improve how we run our Services; again, under legitimate interest for users in the EEA.

4. Cookies and Similar Tools

Like most websites, we rely on cookies to function and analyse use. These help us remember your preferences, log site errors, and understand user behaviour. You can disable cookies through your browser, but that may break some features or reduce performance. We link to Shopify’s cookie policy for details on how they use tracking.

5. How We Share Your Information

We may share your data in these ways:

• With third parties who help run the business, such as payment processors, fulfilment partners, analytics providers, and customer support teams.

• With marketing partners for creating tailored marketing campaigns. 

• Within our organisation (e.g. affiliates), for internal purposes.

• When the law requires it, such as in legal disputes, investigations, or enforcing our terms.

• In events like mergers or bankruptcies.

5.1. Types of Information Shared

Outlined below are categories of personal information and who may receive them:

We do not share sensitive personal information without explicit consent.

6. Links to Other Sites

Our Site may include links to places beyond our control, maybe as social platforms or partner sites. We don’t oversee their privacy practices. If you go to another site, please review its privacy policy directly, as we aren’t responsible for these sites, even if we provide links.

7. Children’s Privacy

We do not collect information from anyone under 16. Should you believe we have personal information about a minor, please contact us. We’ll delete it quickly if verified.

8. Security and Data Retention

No security system is perfect, so while we use reasonable measures, we can’t guarantee total security. Please avoid sending sensitive data via insecure methods like email.

We keep your data only as long as needed to complete orders, provide services, meet legal obligations, or resolve disputes, and then we securely destroy or anonymise it.

9. Your Legal Rights (Especially in the UK/EEA)

Depending on where you live, you may enjoy rights like:

• Access: see your personal data.

• Deletion: ask us to remove it.

• Correction: fix inaccurate data.

• Portability: receive a copy or send it elsewhere.

• Object: request that we stop certain uses, like marketing or targeted ads.

• Restriction: pause how we use your data.

• Withdraw consent: if we rely on consent, you can take it back.

• Appeal: ask us to reconsider if we deny your request.

We won’t treat you unfairly for using your rights. We may ask for proof of identity before acting on requests. In the EEA, controllers must simplify complaint handling. Under the Data (Use and Access) Act 2025, for instance, businesses must make it easy to complain and respond promptly to complaints.

You can exercise these rights using forms on our Site or by emailing contact@immyz.co.uk.

10. Complaints

If you're unhappy with how we use your data, please reach out to us at contact@immyz.co.uk.

If we can’t resolve your concern, you may escalate it to your local data protection authority. In the UK, that’s the ICO.

11. International Data Transfers

Your data may be processed by staff or partners in other countries. When we transfer data outside the UK or Europe, we rely on standard safeguards like the EU’s Standard Contractual Clauses or equivalent UK-approved agreements.

12. Legal Frameworks We Follow

• UK GDPR and the Data Protection Act 2018 form our core legal basis for processing your data.

• GDPR’s original goals are to give individuals control, privacy, transparency, and accountability.

• Privacy concerns remain high; 75% of people say businesses must prioritise data privacy, and 86% support stronger privacy protections for youth under 17.

• The Data (Use and Access) Act 2025 adds new provisions, such as improved handling of automated decisions and faster complaint handling.

• UK enforcement is getting sharper. Proposed increases to fines under PECR could reach up to £17.5 million or 4% of turnover.

12.1. Why This Matters

Consumers trust firms that protect their information. For instance:

• Over 2,245 GDPR-related fines totalling €5.65 billion were issued in Europe.

• 19% of UK consumers learned their data was breached in the past year, and 68% then reduced purchases with those brands.

• 58% trust erodes after breaches, and 70% said they'd stop buying from breached brands. Strong data practices matter.

13. Contact Information

In case of any queries, please contact us:

• Email: contact@immyz.co.uk

• Address: 78 Stockport Road, Ashton under Lyne, ENG, OL7 0LH, GB